Job Opportunities
Job Description:
What’s the Role? Candidate would be the part of Customer success team; one would be responsible for focused on customer loyalty and building close long-term client relationships. One would work with the support role to address all customer requirements. Responsibilities/ Duties • Developing strong customer relationships and responsible to resolve queries of the customers via Call/chat, within the assigned TAT/SLA • Following a standard Call/Chat flow and query handling process. • Develop a deep understanding of customers' business and operational objectives • Become a product expert and guide the customers with their implementation • Listen and respond to customers’ needs and concerns through chat/email/calls proactively • Escalate product issues and concerns • Analyse and showcase customer data to improve the user experience. • Take lead on process improvement and automation • Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company. • Build sustainable relationships and trust with customer accounts through open and interactive communication • Create Knowledgebase for the users. • Develop scripts and response templets and coach CS reps accordingly • Design tools to gauge customer satisfaction and push renewals by cross-sell/up-sell wherever applicable Criteria for the Role! •1-2 Years of customer handling experience in supply chain domain via Call/Chat. •Ready to work in rotational shifts. •Effective communication, reading and writing English communication skills. •Excellent time management skills, attention to detail and the ability to multitask •Competent in MS office and web browser environments. •Confident to assign responsibility. •Must have hands on experience with Freshdesk, Zendesk etc. ticketing tools. Competency •Must be good team player • Must possess problem solving outlook. • Aptitude to acquire deeper Product Knowledge • Basic understanding of the technology stack, and programming concepts Basic Qualification BBA, MBA, MMS or any graduate (preferably from IB, logistics, SCM)
Essential Skills: ,Fresh desk,MS Office,Multitask,Problem-Solving Skills,Teamwork,Time Management,Zendesk
Experience: 1 yrs - 2 yrs
Location: Pune
Organization: Quloi
Job Description:
What’s the Role? As a Business Analyst, you will work directly with engineers and business stakeholders to gather requirements, document process, create technical specifications, and coordinate user acceptance testing. Responsibilities/ Duties • Market Analysis: Business analysts gather and analyze data on market trends and competitors, identifying growth areas and potential challenges. • Stakeholder Engagement: They conduct interviews and workshops to engage stakeholders and collect business requirements comprehending their unique needs and challenges. • Requirement Documentation: Business analysts document and articulate comprehensive business requirements, use cases, and user stories, setting the direction for the product. • Financial Projections: Embarking on the product’s lifecycle, they lead in crafting financial models and projections, critically evaluating the potential success of novel products and services. • Collaboration with Development Teams: Working closely with development teams helps to ensure that the product aligns with business objectives and customer needs. • Marketing Strategies: BAs contribute to crafting effective marketing strategies and go-to-market plans for the product to ensure its success after launch. • Product Launch and Support: Post-launch, business analyst supports the product, monitoring its performance and addressing any issues. Criteria for the Role! • Bachelor’s degree in business administration, Information Technology • Proven experience as a Business Analyst or in a related role Previous experience using Atlassian (Jira and Confluence) suite of tools, Sabre, Comarch, Postman, Charles, and AppDynamics. • Be available to the Scrum Team to answer questions about the Products by attending Scrum Ceremonies • Actively engage product owner or business SME to translate solution needs into actionable user stories • Partner with product owners/SMEs to define & refine acceptance criteria • Experience as an Business Analyst and has contributed to software development lifecycles. • Effective communication & documentation skills, particularly for software projects and the ability to interact professionally with diverse stakeholders at all levels of the organization • Analytical and basic project management skills, including a thorough understanding of how to interpret business needs and translate them into the application and operational requirements • Proficiency in requirement gathering techniques, process modeling, and documentation • Familiarity with project management methodologies and software development lifecycle Competency • Knowledge of Business Analysis Process • Excellent communication and interpersonal abilities • Ability to collaborate effectively with cross-functional teams. • Strong analytical, problem-solving, and critical-thinking skills • Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc. • Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous. • Ability to quickly understand complex, detailed processes & summarize them. Education Qualifications BE/B-TECH/MCA/BCA or bachelor’s degree in related subject
Essential Skills: ,CBAP,CCBA,Collaboration,Confluence,Jira,Microsoft Visio,Project Management ,Requirement Gathering,Technical Documentation
Experience: 2 yrs - 4 yrs
Location: Pune
Organization: Quloi
Job Description:
Responsibilities/ Duties 1) Design, develop, and maintain SQL databases and related objects such as tables, views, stored procedures, and functions. 2) Analyse and optimize SQL queries to improve performance, scalability, and efficiency of database operations. 3) Identify and resolve performance bottlenecks, query optimization issues, and database tuning problems. 4) Design, develop, and implement efficient database schemas, indexes, and stored procedures. 5) Monitor database performance and proactively identify potential issues, recommending and implementing corrective actions. 6) Work closely with software developers and system administrators to ensure optimal database configurations and server settings. 7) Collaborate with cross-functional teams to define and implement database best practises and performance standards. 8) Perform database capacity planning and ensure the scalability of the database infrastructure. 9) Conduct regular performance testing, load testing, and tuning exercises to validate and optimize database performance. 10) Stay up-to-date with the latest trends and advancements in MSSQL server performance optimization and tuning techniques. 12) Analyse query execution plans and recommend appropriate index strategies and schema modifications. 13) Perform data migration and transformation tasks as needed. 14) Knowledge of SSIS and SSRS. Criteria for the Role! • Minimum 3-4 years of experience in database development • Required RDBMS (Relational Database Management System) , Optimization, and performance tuning knowledge. • Good Communication • Proficient in MSSQL • Knowledge on MySQL and PowerBI will be a plus. Competency 1. Agile Methodologies: Familiarity with Agile development methodologies, including Scrum. Participation in Agile ceremonies such as sprint planning and retrospective. 2. Documentation: Proficient in documenting database designs and procedures for knowledge sharing. 3. Communication and Collaboration: Good communication skills for collaborating with team members, gathering requirements, and effectively communicating technical solutions. 4. Continuous Learning and Growth:Eagerness to stay updated with the latest developments in database technologies and methodologies, demonstrating a commitment to continuous learning and growth. 5. Problem-solving and Troubleshooting: Strong analytical skills to identify and resolve database-related issues, using tools like SQL Profiler, Execution Plans, etc. for troubleshooting performance bottlenecks. Basic Qualification: BE/B-TECH/MCA/BCA or bachelor’s degree in related subject Industry: Information & Technology, preferably logistics & Freight
Essential Skills: ,API Testing Agile/Scrum development Selenium,Collaboration,Communication Skills,DBA - MSSQL, Db2, Oracle,Problem-Solving Skills
Experience: 3 yrs - 4 yrs
Location: Pune
Organization: Quloi
Job Description:
What’s the Role? As a Senior Data Analyst, you will be instrumental in driving the analytics strategy for our SaaS products. You will play a key role in analyzing complex data sets to develop insights, make predictions, and provide recommendations that will shape the future of our SaaS product. Responsibilities/ Duties • Data Analysis and Insights: Analyze large, complex data sets to extract meaningful insights and inform business decisions. Create clear visualizations and communicate findings effectively to stakeholders. • Tool Proficiency: Expertise in using AWS Quick Sight and/or Power BI for data visualization and analysis. Capable of creating custom dashboards and reports that are both informative and user-friendly. • Advanced Analytics: Apply advanced analytics techniques, including predictive modeling and machine learning, to forecast trends and behaviors. • Recommendation Systems: Design and implement recommendation systems to optimize logistics operations and improve user experience in our SaaS products. • Cross-functional Collaboration: Work closely with engineering, product, and business teams to integrate analytics insights into product development and business strategy. • Data-Driven Culture: Foster a culture of data-driven decision making within the organization. Train and mentor junior analysts and other team members in data analytics best practices. • Continuous Learning: Stay updated with the latest trends and technologies in data analytics and LogisticTech. Proactively explore new tools and techniques to enhance analytical capabilities. Criteria for the Role! • Bachelor’s or master’s degree in data science, Statistics, Computer Science, or related field. • Minimum of 3 years of experience in data analytics, with a focus on advanced analytics, prediction, and recommendation systems. • Proven expertise in AWS Quick Sight, Power BI, or similar BI tools. • Strong background in statistical modeling, machine learning, and data mining. • Excellent problem-solving skills and ability to work in a fast-paced environment. • Strong communication and interpersonal skills, with the ability to translate complex data into actionable insights. Competency • Good Communication skills. • Excellent at clear and concise written and verbal communication. • Experience in LogisticTech or a related industry is a plus. • Familiarity with big data technologies and cloud platforms, especially AWS services. • Knowledge of programming languages such as Python or R. Basic Qualification: Master’s in data science, Statistics, Computer Science or bachelor’s degree Industry: Information & Technology, preferably logistics & Freight
Essential Skills: ,Analytically driven and oriented,Communication Skills,Data Science - R & Python,Problem-Solving Skills
Experience: 4 yrs - 6 yrs
Location: Pune
Organization: Quloi
Job Description:
What’s the Role? We are looking for a IT Systems Engineer who will be responsible for performing functions such as evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations. Other functions include analyze, install, modify and support operating systems, databases, and utilities software. The IT Systems Engineer also plans, conducts and directs the analysis of business problems with automated systems solutions. Responsibilities/ Duties • Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis and overseeing the development and installation of new networking and computing infrastructures. • Providing support for the installation, configuration, testing, and maintenance of OS, application software, and system management tools. • Implementing best practices for system security and data backups. • Anticipating potential issues or bottlenecks and identifying possible solutions. • Troubleshooting and resolving all technical issues when they arise. • Communicating effectively to ensure the setup process runs smoothly. • Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience. Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance. • Solve any issues which occurs into the company owned devices such as Google Workspace, Slack and Zoom • Develop tooling and processes to facilitate end-user asset management, provisioning and tracking. • Build and maintain cross-functional relationships with internal teams to drive initiatives. • Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization. • Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements. • Develop system-monitoring and support automation to enhance and scale the quality of support. • Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed. Criteria for the Role! • Bachelor's degree in computer science, information systems, or related field. • Proven track record of installing, configuring, and troubleshooting UNIX-based systems. • Basic understanding of cloud platforms, preferably AWS. • Exceptional knowledge of networking technologies (OSI network layers, TCP/IP). • Familiarity with administration, performance tuning, and system monitoring. • Good communication skills (written, verbal, and face-to-face). • Experience administering SaaS applications, Google Workspace, Slack, and Zoom • In-depth knowledge of identity and access management concepts and practices. • Hands-on experience supporting Linux and Mac users. • Ability to create, analyze and action the output of custom reports. • Developing automation workflows and integrations for repetitive or manual tasks • Experience working with CI/CD tools and Git. • Be part of an on-call (PagerDuty) rotation to respond to incidents that impact Corporate IT system availability. Competency • Information security and integration skills • Asset management skills • Understanding of networks • Strong mathematical concepts • Communication Skills • Problem solving • Strategic thinking • Attention to details. Basic Qualification: BE/B-TECH/MCA/BCA or bachelor’s degree in related subject Industry: Information & Technology, preferably logistics & Freight
Essential Skills: ,Asset management skills,Communication Skills,• Information security and integration skills,Problem-Solving Skills,Understanding of networks
Experience: 2 yrs - 3 yrs
Location: Pune
Organization: Quloi
Job Description:
What’s the Role? As a Software Developer, you will implement new features and maintain existing code using React and other standard tools in the React ecosystem, such as .Net, Node.js. Will have to create systems which will interact with RDBMS and NoSQL databases. Your duties will include designing software solutions to meet project requirements, maintaining and refactoring existing code, writing tests, and fixing bugs. Responsibilities/ Duties • Develop quality enterprise content management and item processing solutions utilizing Microsoft software development languages and tools. Development includes new features and new application development. • Create software designs for complex features and new products based on best practices. • Provide support and maintenance on existing applications. Identify root cause for reported product defects and provide maintainable solutions. Assist less experienced engineers with issue resolutions as needed. • Demonstrate code quality through proper unit and other testing. • Break down user stories into component tasks and provide estimates. • Ensure your code is fully reviewed, unit tested and documented and delivered to agreed quality standards. • Take part in the journey to move the product further towards a Cloud Native solution Criteria for the Role! • Proven experience as a Software Developer with a strong focus on MSSQL/My SQL, dot net, and API • Solid understanding of front-end development, including UX, UI, and responsive design principles. • Proficiency in building and optimizing complex SQL queries and database structures with MSSQL. • Hands-on experience in developing Desktop applications using Dot net and core libraries. • Hands-on experience with Opensource and Front-end technologies. • Familiarity with APIs and their integration into front-end applications. • Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment. • Knowledge of version control systems, such as Git, for collaborative development • Excellent communication skills and the ability to work effectively in a team environment. Competency • Excellent communication and teamwork skills • Great attention to detail and an analytical mind • Knowledge of OOP concepts • Knowledge of multiple back-end languages • Knowledge of multiple front-end languages and libraries • Good in technical skills. Basic Qualification: BE/B-TECH/MCA/BCA or bachelor’s degree in related subject Travel Requirements: Minimal Department: Technology Industry: Information & Technology, preferably logistics & Freight
Essential Skills: ,Analytically driven and oriented,Back-end languages,Communication Skills,Front-end languages ,OOPs,Teamwork
Experience: 2 yrs - 3 yrs
Location: Pune
Organization: Quloi
Job Description:
Responsibilities/ Duties - Conduct comprehensive manual testing, including test case creation, execution, and meticulous defect reporting. - Develop and maintain automation test scripts using Selenium, maven, Cypress E2E, component testing, and API automation tools. - Collaborate with cross-functional teams to understand requirements, identify test scenarios, and define test strategies. - Execute regression tests, performance tests, and security tests to ensure the stability and scalability of the software. - Continuously improve the test automation framework and infrastructure for efficient and reliable test execution. - Investigate, troubleshoot, and document software defects, and work with the development team to resolve issues. - Participate in the release process, ensuring that all quality requirements are met before software deployment. - Stay up to date with industry trends and emerging technologies in software testing and quality assurance. Criteria for the Role! - Proven experience as a QA Engineer with a strong background in manual testing and test automation. - Solid knowledge of software testing methodologies, best practices, and industry standards. - Proficiency in writing and executing test cases, test scripts, and test plans. - Hands-on experience with automation frameworks such as Selenium WebDriver and Cypress E2E. - Experience with API testing and automation using tools like Postman or similar. - Strong understanding of web technologies, HTML, CSS, JavaScript, and browser debugging tools. - Familiarity with version control systems (e.g., Git) - Excellent analytical and problem-solving skills with keen attention to detail. - Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams. - Knowledge of agile development methodologies and familiarity with tools like Jira. - Experience working in an Agile/Scrum development environment. Competency - Strong proficiency in software testing methodologies, including knowledge of different types of testing (e.g., functional, regression, integration) and the ability to apply them effectively. - Proficiency in designing, writing, and executing test cases, test scripts, and test plans. Ability to create comprehensive and well-structured test scenarios for maximum coverage. - Hands-on experience with test automation frameworks and tools such as Selenium WebDriver, Cypress, or similar. Ability to develop and maintain automated test scripts to improve testing efficiency. - Follow complete STLC to achieve and make test plans. - API Testing - Strong understanding of web technologies such as HTML, CSS, JavaScript, and browser debugging tools. - Ability to identify and troubleshoot front-end, Back-end issues during testing. - Defect Management - Test Reporting and Documentation - Collaboration and Communication - Analytical and Problem-Solving Skills - Continuous Learning
Essential Skills: ,AI and machine learning,API Testing Agile/Scrum development Selenium,Automation testing, Cypress, E2E,SAS, Selenium Webdriver,Software development,Testing - Automation ,Testing - Manual
Experience: 3 yrs - 5 yrs
Location: Pune
Organization: Quloi
Job Description:
What’s the Role? We are looking to hire a Backend Developer (MongoDB, Node.js) for a fast-growing Tech Logistics startup that is creating the future of the domain by leveraging deep industry insights and forecasting the forces of disruption that will shape the customers’ needs. You will be working as Backend Developer (MongoDB, Node.js) focused on building the next generation logistics solutions, working on new-age technologies, and supporting customers across multiple geographies. Responsibilities/ Duties ● Develop enterprise-level software solutions according to technical specifications. ● Design and implement server-side applications using Node.js, Express, and MongoDB. ● Optimize server-side code for maximum performance and scalability. ● Identify and troubleshoot performance and security issues in the backend infrastructure. ● Implement data storage solutions using MongoDB and ensure proper database integration. ● Analyse the work and create tasks & sub-tasks with time estimations. ● Writing the unit tests to meet code coverage. ● Create, plan, and manage Tasks in JIRA ● Plan to manage & control code quality and execute code review. Criteria for the Role! ● Experience developing/Architecting backend applications Node.js and MongoDB. ● 3 to 5+ years of work experience ● Ability to effectively manage time and prioritize work. ● Proficiency in GitOps ● Knowledge in building and securing REST APIs are compulsory. ● Knowledge in GraphQL and Redis is a plus. ● Knowledge of web servers like Apache and NGINX is a plus. ● Knowledge of CI/CD configuration is a plus. ● Strong oral and written communication skills, including technical documentation. Competency ● Should be a University Graduate ● Good Communication skills. ● Technical skills ● Strong oral and written communication skills, including technical documentation. ● Problem-solving and Analytical skills ● Excellent at clear and concise written and verbal communication.
Essential Skills: ,Coding,DBA - MSSQL, Db2, Oracle,Node Js Mongo Db Gitops Jira,SAS,Software development,Node Js,Mongo Db,Gitops,Jira
Experience: 4 yrs - 6 yrs
Location: Pune
Organization: Quloi
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